Frequently Asked Questions

Login

If you lost the administrator’s password, press and hold the reset button, turn on the device and wait for 5 seconds. Release the button and the device will reset all settings back to its factory default setup. The default login is admin/admin.

Depending on the services that are used, the following TCP ports will have to be opened for the network drive: FTP port 21, SMB ports 137-139, HTTP port 80 and UDP port 14675 for the Nettool utility. Additionally, port 6881 is required for the BitTorrent client.

The FTP utility on the Mac is able to read the data on the network drive but cannot write new data to the drive. To upload files, please install a dedicated FTP application.

If you encounter problems when accessing the drive via USB, please scan the disk for errors. For Windows users, right-click on the drive and select “Properties”. Go to “Tools” and under “Error-checking” click Check now. Select “Automatically fix file system errors” and click Start.

No, it can only be used either as a USB drive or as a network drive but not both at the same time. When both cables are connected, the USB connection will have priority.

If the device is currently used as a network drive, it has to be restarted first.

The network drive can only access the first partition and it has to be formatted using the exFAT file system. We recommend to always use the disk utility of the network drive to format the drive.

The network drive is only able to recognize the first partition and for the NAS system, it has to be exFAT! If you intend to use the drive for your NAS and not only when it's connected via USB, we strongly recommend that you format the drive using the disk utility of the NAS. Login as administrator, go to “System settings” and select “Maintain”. Select “Disk” and click Format. This will erase all existing data on the hard drive and create a single partition using FAT64 (exFAT).

Each product includes a quick installation guide, helping you to setup and familiarize yourself with the hardware. For the software, all information can be found on this Wiki. There is no PDF manual because the software is often updated and both features and functions may change with each update. A PDF manual would quickly be outdated and the information might no longer match the current product. However, the Wiki will always be kept up to date and you can access it any time you need to. If you like to read some of the information offline, please select the “export: odf” or “export: pdf” tab at the top of the Wiki to save the current page on your computer or use the “Book creator”, also on the top of the Wiki, to create a PDF booklet with multiple pages.